Qualfon is a global business process outsourcing (BPO) and customer experience (CX) company founded in 1995. The firm employs more than 13,500 people across multiple time zones and countries, with a presence in Highland Park, Michigan, and Mexico. It serves clients in financial services, healthcare, insurance, retail, technology, and telecom.
The company delivers omni-channel customer experiences across its operating regions. Its geographic spread supports flexible staffing arrangements across different time zones, a relevant consideration for workers seeking remote or distributed roles.
Qualfon operates with a mission-driven culture centred on seven core values known as STRIDES: Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality. The company emphasises a holistic approach to employee development through what it calls "total vocation" - encompassing career, family, faith, and personal growth. Its employee recommendation rate stands at 86%, and the company reports retention and engagement levels at twice the industry average.
