211 Broward is a nonprofit crisis helpline serving Broward County since 1995. Its professional counselors provide empathetic listening, crisis intervention, and referrals around the clock, connecting callers to nearly 3,800 community programs in the area.
The organization operates in the mental health, crisis intervention, and community services sectors. Its counseling team works remotely, supported by a culture that emphasizes empathy, respect, and continuous learning. Counselors receive comprehensive training in crisis counseling approaches, and the organisation prioritises self-care practices to sustain the work.
211 Broward positions itself as a mission-driven workplace that offers a judgment-free environment. The organisation's focus on supporting both callers and staff reflects the demands of around-the-clock crisis work.
